FREQUENTLY ASKED QUESTIONS


WHAT TIMBERS DO YOU USE? 

The majority of our timber pieces are created using Western Australian timbers and occassionally we use exotic woods.

WILL THE PRODUCTS I RECIEVE VARY FROM THE PICTURES SHOWN? 

We do our upmost to showcase the colours, grains and natural imperfections of our pieces. The product that you receive, however, may differ slightly in colour from the one pictured on our website. 

WILL MY PIECES HAVE NATURAL IMPERFECTIONS? 

Yes. Our pieces are created from natural materials known to have imperfections. We believe they add character to our pieces and do not consider them to be faults. We do our upmost to showcase our pieces from varying angles and include multiple photographs of a single product so you can see its natural beauty.

DO YOU DO RETURNS, REPAIRS OR EXCHANGES? 

Please refer to our Refund and Cancellations policy.

WHEN WILL MY GOODS BE SHIPPED AND DO YOU SHIP INTERNATIONALLY? 

Please refer to our Shipping policy.

HOW SHOULD I CARE FOR MY TIMBER PRODUCTS? 

We suggest using your timber pieces everyday, they are too beautiful not to! In order to maximise the longevity of your TURNER + TURNER timber products, we suggest never putting your pieces in the dishwasher, soaking them in water or allowing moisture to sit on their surfaces for long periods. Use a soft cloth to wipe each product’s surface clean and apply a coat of grape seed oil when your piece is looking dry. To do this, apply oil liberally over surface, allow it to sit for 5 minutes and then wipe off any excess oil.

IS YOUR TIMBER SUSTAINABLE? 

Yes. Caring for the natural environment is extremely important to TURNER + TURNER. Our timber is sourced from carefully selected merchants who share our values.

DO YOU DO CUSTOM ORDERS? 

We sure do! Please get in touch with us using our Contact Us form. Please provide a description of what you would like custom-made and your contact details. We will respond to you within 2-3 business days.

ARE YOUR PIECES MASS-PRODUCED? 

No. Every TURNER + TURNER piece is designed and handcrafted in our studios in the south west of Western Australia.

CAN YOU CREATE MULTIPLES OF ONE ITEM?

We do not mass produce items, however are able to do small runs of one item. They will vary slightly in shape and size as each piece is handcrafted. Also the timber grain and colour will vary from piece to piece. 

DO YOU DO WHOLESALE?

We wholesale on a case by case basis. Please contact us via our Contact Us form with your an introduction to your business, website, instragram (if applicable) and items you'd be interested in selling. We will be in contact within 2-3 business days to let you know if it is possible.   

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept payments via PAYPAL, Stripe and Apple Pay. 

WHAT IS STRIPE? 

Stripe is a quick and secure way to accept credit card and debit card payments online.

IS STRIPE SECURE? 

Stripe exceeds the most stringent industry standards for security. Stripe has been audited by a PCI-certified auditor and is certified to PCI service provider level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security. Visit Stripe security to find out more.

IS APPLE PAY SECURE?

Apple pay protects your personal information, transaction data, credit, debit, and prepaid card information with industry-leading security. Apple pay is also designed to protect your personal information. Apple pay does not collect any transaction information that could be traced back to you. Payment transactions are between you, the merchant (or developer for payments made within apps and websites) and your bank. Visit Apple Support to find out more.

IS PAYPAL SECURE?

Yes. PAYPAL uses SSL technology to keep your information safe. In addition, when you send a payment using PAYPAL, the recipient won't receive sensitive financial information such as your credit card or bank account number. This way, you do not have to worry about paying people you do no know. Visit PAYPAL security to find out more.